Unstructured Data/Content Management

Vivisimo's Customer Experience Optimization (CXO) solution connects customer-facing professionals with all of the information they need to monetize and optimize each prospect, customer and distribution partner interaction. Leveraging our ability to reach into all of your organization’s information repositories and present the right information to the right people at the right time, our CXO solution improves workforce productivity, streamlines business processes, raises customer satisfaction and increases sales.

Gartner Lists 10 Disruptive Technologies for Business Information Management

Justin Kern | May 16, 2012

news2012 top 10 strategic trends include mobility, consumerization and cloud as part of business tech sea change

Content VIA Platforms

May 09, 2012

Industry EventsThis all-new conference will help publishing, media and information companies overcome challenges associated with getting content effectively published and distributed across multiple existing and emerging platforms such as mobile, social and even aggregation platforms. Content VIA Platforms will provide publishers with the information they need to make smart product and strategy platform decisions and maximize their audiences, customer base and revenue—without breaking the budget.

Cisco to Buy Real-Time Analytics Provider Truviso

Justin Kern | May 04, 2012

newsTruviso technology will be part of network management platform; third recent deal by Cisco linked to big data

New Product News – April 26, 2012

Justin Kern | Apr 26, 2012

newsNew and updated solutions and services from Pentaho, Fujitsu, Infor and more

IBM to Buy Vivisimo

Justin Kern | Apr 25, 2012

newsAnother vendor scooped up for big data plans; IBM also expands platform to include Cloudera

Software AG to Buy Messaging Provider my-Channels

Justin Kern | Apr 16, 2012

newsmy-Channels meant to extend portfolio support for big data across platforms, particularly for financial sector

HP Deepens Cloud Strategy, Solutions

Justin Kern | Apr 10, 2012

newsMore hybrid and as-a-service offerings, with an open source basis; Autonomy also passes 50 petabyte milestone

Tibco Streams Social into Big Data Storage

Apr 09, 2012

newsActiveSpaces update features real-time event and mining

Data That Rocks

Justin Kern | Apr 04, 2012

profileRock and Roll Hall of Fame archivists process and store decades of data from museum’s history

Tame Big Data, Then Make it Smarter and Faster

Apr 03, 2012

newsArista Networks and Tabb Group experts peer into high-performance computing challenges

Numbers Speak for Themselves, but Who is Listening?

Gary Cokins | Apr 02, 2012

columnThe truth in data is always there. One just has to seek it

Google Maps April Fools' Prank

Jim Ericson | Mar 31, 2012

news8-bit version spoofs 1980s Nintendo Entertainment System views

Information Optimization for Customer Service: Successful Information-Centric Approach to Improving the Bottom Line

Customer service optimization (CSO) is a technology-enabled discipline that puts customer service professionals in position to deliver outstanding service. The goal is to correctly resolve each incident without subjecting customers to time-consuming and annoying delays such as waiting “on hold,” having to explain their problem more than once or feeling that they are participating in on-the-job training of customer service agents. At the heart of CSO is the ability to access the best, most relevant and up-to-date information available in the organization. Therefore a robust and powerful search capability is an essential component. Being able to quickly find relevant data on a topic, regardless of where it resides and what form it is in, is often the key to achieving the goal of resolving incidents in a single call or interaction. Learn more in this informative white paper.